Faqs

FREQUENTLY ASKED QUESTIONS

How do I place an order?
1. Please email us your design and the sizes of tees for your purchase after purchase along with your order number.
2. One of our sales associate will get back to you within 24 hours.
3. We will confirm your payment received and start with the digital sample process. (Digital sample usually takes up to 3 business days.)
4. Once we receive your conformation for print we will start printing process. (Printing usually takes up to 3 business days.)
5. We will ship your finished products via USPS. (Shipping usually takes 3-5 business days.)
How can I get help with my design?
Whether you’re having trouble with the Design Lab, not sure how many ink colors you’ll need to print your uploaded art, or just want a helpful designer to take a look at your design, we’re always happy to help! Most design questions can be answered by our service representatives.
Call us for real, live help 6 days a week
Monday-Friday: 8am – 6pm PT
Saturday: 10am – 6pm PT
Sunday: Closed
Can I get sample before I order?
Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a week to make sure your printed products are exactly what you want.
Most of our customers rest assured knowing that in addition to seeing a proof email, multiple printers review every order. However, we know that sometimes circumstances may require sending a printed sample.
A sample printed with your custom design is automatically sent for orders over 1000 pieces (or $5,000) as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for a non-refundable $75.00 fee.
Give us a call  and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample.
What inks are you using for printing apparel?

Our apparel is created with the latest in garment printing technology. In addition, our inks are highest quality and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.

What if I have a problem with my order?
At Printiful.net we realize that for many people, creating custom products online may be new. With that in mind, we’ve rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.
Customized goods are generally not accompanied by guarantees, but Printiful.net is changing that: We deliver high-quality products – products that look just like what you created on our site – and we do so on time.
If the custom products you receive differ materially from what you created at Printiful.net, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Printiful.net before returning any goods to ensure that your return is handled quickly and accurately.
If you have any questions or concerns about your order, call us for real, live help 6 days a week, Monday-Friday: 8am – 6pm PT, Saturday: 10am – 6pm ET, and Sunday: Closed.
Payment and Shipping

We accept all major credit cards and PayPal. All custom printed apparels and pre-exposed screens are always FREE shipping. And free shipping on orders $200 or more for blank apparels.

*We offer local pick up on all our blank apparels. No minimum. Click HERE to see all our warehouse locations across the country.
Can I pick up my order at your warehouse location?

Yes and no. You may only pick up blank t-shirts from one of our nation wide locations. Due to concern of customers safety, we do not allow warehouse pick up for all our custom products. Which include screen printing supplies (except screen burning service), custom screen printed products and custom embroidered products.

Please allow 24 hours processing. We will email you when your order(s) is ready for pick up.
What location do you ship to?

Opencorner printing ships to all US states and military addresses (AE, AA, AP). We do not ship internationally, or to Canada, or any US territories or protectorates. Upon request, Printiful.net will ship Corporate gift orders internationally at additional cost.

Returns and Refunds
We accept returns and exchanges only on our items. There will be a 15% restocking fee for all returns. We do not accept returns
on all custom printed items unless received products are not as described for damaged. Please contact us if you have any questions.